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    Privacy Policy


    At Vidya Sewing Machines, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.


    When and what information does Vidya Sewing machines collect?
    Vidya Sewing Machines collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of Vidya Sewing Machines to ensure the greatest amount of safety and security.

    Why do we collect this information?
    The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

    What steps does Vidya Sewing Machines take to ensure security when shopping online?
    When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

    our (www.vidyasewingmachines.com) website makes use of 128 Bit Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL).

    When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).

    The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

    Does Vidya Sewing Machines share my information with other companies?
    We respects that you do not want your personal information to be shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. Vidya Sewing Machines does not share, rent or sell your information with any other company.

    Links to other sites
    At times, Vidya Sewing Machines may provide links to other company websites which we believe may be of interest to you. Vidya Sewing Machines is not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.

    How do I update my account information?
    It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.


    How do I remove my name from the Vidya Sewing machines email list?
    If you would like to unsubscribe from our email mailing list, you can always do so by clicking on the Unsubscribe link in the Vidya Sewing Machines email sent you. If you are a registered user with Vidya Sewing Machines, you can also log into My Account, and unsubscribe from the Newsletter Subscriptions page. In both cases, you will be removed from our mailing list




    Delivery Policy


    Before you return an Vidya Sewing Machines product, please take a moment to understand how our products are made. All our products are handmade and machines involved, resulting in each product being unique and slightly different from each other.


    In spite of these variables, at Vidya Sewing Machines we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. 

    Please note that exchange will not be made unless there is a quality issue. Mishandling, and Damaged product. So please ensure to check your product at the time of delivery. We are happy to accept any quality complain within the first 48 hours after delivery.

    Return Policy
    Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

    • Returns, if any, need to be made within 5 days of receiving the goods.
    • If you wish to exchange or return an order please email us at support@Vidyasewingmachines.com or call us on  040 27615702
    • Vidya Sewing Machines will replace the faulty returned items free of cost or issue a credit note for the cost of the goods.
    • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address. 

     

    Exchange Policy
    Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

    · If you would like to request an exchange please write to us at support@Vidyasewingmachines.com or call us on  040 27615702

    · Products which are to be exchanged need to be sent to the addresses given below within 5 days of receiving the goods. 

    · Vidya Sewing Machines will replace the faulty items free of cost or issue a full refund if we have sent you a wrong item (wrong color or size). Shipping charges for the replacement will not be billed to the customer.


    • · The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has be paid by the customer.
    • · Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

    For all returns, please ship to the following address:

    Vidya Sewing Machines
    1-7-177, Bakaram,Hyderabad,Telangana. 500 020.


    Phone:  +91-40-27616343, +91-40-27615702

    Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

     Exchange will be done in the following cases:

    •  Genuine issues, only for unused products. Please review our information guides carefully before making your purchase.
    •  Genuine quality issues.
    •  In case Vidya Sewing Machines discovers that a wrong item has been shipped to you. 

    Refunds will be done in the following cases:

    •  Packages lost in transit.
    •  In case Vidya Sewing Machines discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.


    No exchange will be given in the following cases:
    · In case of minor design and color variations. With handmade products there will always be some variation between products.

    No refunds will be given in the following cases:

    •  Incorrect or outdated delivery address.
    •  Incorrect address format including any form of a PO Box address.
    •  After 2 failed delivery attempts by the courier.
    •  Package refused by recipient.
    •  Products returned in a used or damaged condition.


    Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

     

    Shipping & delivery

    At Vidya Sewing Machines, our aim is to ship our products in a quick, safe and inexpensive manner.

    Processing your order
    We try our best to ship goods to you as soon as possible. On an average, it takes us about 7 business days to ship goods out of our warehouse in Hyderabad. However if the quantities ordered are more than 5 product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed.

    To calculate how much time it will take you to receive your Vidya Sewing Machines, please add the shipping times given below to the 5 day order processing period.

    Delivery methods, times and cost

    Shipping Destination

    Shipping Service

    Dispatch times

    Cost

    Within India

    Domestic shipping companies.

    5-7 business days

    For all domestic orders, shipping charge of Rs. 100/- is applied.

    International

    DHL

    6-8 business days

    A single flat rate of Rs.1500/- is applied for all international orders.

     

    Customs and international shipping

    All of Vidya Sewing Machines orders are shipped internationally from our warehouse in Hyderabad, India to your provided shipping address via reputed carrier. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. 

    If you are presented with an invoice from the delivery company for import duties and taxes, you will have to pay the delivery company directly at the time of delivery.